COMPLAINTS
At Northwest Solicitors, whether you’re an individual or a business, we pride ourselves on offering clear, practical, and forward-thinking advice tailored specifically to meet your needs. Our experienced solicitors are dedicated to providing honest, friendly, and leading expertise to ensure you receive the best support possible.
We firmly believe in ethical trading and a professional approach to all our services. Excellent client care is key to our success, and we are committed to converting our efforts into your success. You can expect clear and coherent advice that will empower you in your legal journey.
We invite you to take the first step—call us today to book your “no obligation” and “free” consultation. Our team is ready to assist you and answer any questions you may have.
Complaints Handling Procedure
The majority of our clients are very happy with the service we provide, and we strive to maintain that high level of satisfaction.
However, if you have any cause for concern, including issues related to billing, please know that you are entitled to make a complaint. We take all client feedback seriously and have a dedicated Complaints Handling Procedure in place to address any issues you may have. You can reach us by email at complaints@nwsolicitors.co.uk or by post at our office.
We strive to address any concerns you may have promptly and to your satisfaction. However, if you feel that we have not met your expectations, you have the option to escalate your complaint to the Legal Ombudsman. Please note that this must be done within six months from the conclusion of our internal complaints procedure if you are still unsatisfied with the outcome.
It’s also important to be aware of the time limits regarding when you first became aware, or should have become aware, of the issue. The specific time limits can be found in the Legal Ombudsman’s Scheme Rules, which are accessible at www.legalombudsman.org.uk. Please understand that any extensions to these time limits will only be considered by the Legal Ombudsman in exceptional circumstances.
A complaint to the Legal Ombudsman must be made:
- Within six months of receiving our final response to your complaint and
- No more than one year from the date of the act or omission being complained about; or
- No more than one year from the date when you should reasonably have known that there was cause for complaint.
Legal Ombudsman Contact Details:
Address: PO Box 6806, Wolverhampton, WV1 9WJ
Telephone: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk
You can also make a complaint to the Solicitors Regulation Authority (SRA), the contact number for the SRA is 0370 606 2555.
The Firm is committed to ensuring that all Partners/Directors, Consultants and Employees give their full co-operation to the Legal Ombudsman in the event of any dispute or complaint against the Firm.